Departing Stansted last Sunday (2nd November) afte...

Departing Stansted last Sunday (2nd November) after a 15 minute delay we were taken from the embarkation desk downstairs to the runway exit. We were then left standing for a further half hour with no information. Then allowed to board the plane. not good enough surely passengers should be informed of the reason for the delay and given somewhere to sit!!! That was bad enough but on our return last night (November 5th 2014) we landed at 19-15 and were informed that we couldn't disembark as there were no steps available. Steps were eventually provided at 19-50 and we were then left to walk a fair distance into an overcrowded corridor. Then a message was broadcast that due to high numbers being processed by passport control we would have to wait, standing, in this area. We eventually worked our way through to passport control at 20-20 only to find that the epassport machines were empty while the non epassport area was jam packed. As we had epassports we were able at last to get through surely it wouldn't have needed a genius to segregate the epassport holders in the waiting area!! My wife and I are both pensioners and experienced travellers, having flown from most UK and several foreign airports but have never experienced the incompetency shown by Stansted management. This is the first time we've used Stansted and it will be the last. AVOID!!!!