My son have Quail Choice for medical insurance and...

My son have Quail Choice for medical insurance and he just got out the hospital from being in there eight days due to memory loss, seizures, blood infection and I called these people to change his PCP and I ve been on the phone over thirty minutes and no one still will not pick up just to do some so simple. They play the same recording in your ear the whole time. The company is a joke.