I have been dealing with this agency for a few mon...

I have been dealing with this agency for a few months now. I have to say that I am not impressed with their lack of compassion for the struggles that families are going through. This may be just a "job" for staff but this is our everyday lives! I have to agree with some of the other reviews about ASCI being all about the money while giving mediocre services. I notice a high turnover with POC staff. No one ever seems to be on the same page. A staff member will tell you something and then someone else will tell you something completely different. I have viewed the disorganization of paperwork and the lack of communication. Sometimes calls, texts, and emails go unanswered for days. However, when staff wants to reach you... They certainly expect you to swiftly oblige! I have personally dealt with Identogo for fingerprinting. That ended up being a mess because they couldn't find my appointment but I had a confirmation number when I scheduled the appointment. I have dealt with POC staff. I have dealt with fiscal. They are all the same. They have this don't care, oh well, it is what it is, it's just the system attitude. Not much ever gets resolved until they need to contact you for something. When they need a visit, a signature, an update... That is when you will have their full support and attention.