Madison Perkins

Review of San Tan Honda

I came here to buy a used car. I have never bought...

I came here to buy a used car. I have never bought a car from a dealership before so I was pretty nervous doing this. The salesman Brevin was very nice and made picking out the car super easy. However, the reason this review was given 2 stars was because of Annie, the CFS manager. She is the one who goes over all of the paper work with you and offers you the extended warranty on the car. I knew going into this I did not want that warranty for several reasons. Eventually, she offered it to me and I politely declined. She then proceeded to keep offering it to me after I said no several times. After about the third or fourth time I said no, her attitude changed. She gave me attitude the rest of the time I was with her and her demeanor changed drastically. My sister and I were both uncomfortable and just wanted to leave. I understand why the warranty is important, I was in sales too (phone sales). However, whenever I offered a customer insurance on their new phone and they declined it, my attitude didn't change and I wasn't rude thereafter, its just common sense to not do that. NEXT, I wanted to have my loan through Desert Financial. I made that very clear to Annie and my salesman. It has been about two weeks since I bought the car and my bank and I have been wondering where all the loan paperwork is. Come to find out, ANNIE had changed my loan company to Capital One. This was done so without my consent and without me knowing about this. I was furious when I found this out and called multiple people at the dealership and no one could tell me why this happened. So I went down to the dealership and was told Annie signed me up with Capital One because they were offering a lower APR. This is great, however; why wasn't I notified or given a call? The financial lead Dillon told me she just FORGOT to call me because she's "new". I get that 100%, but its COMMON SENSE to call a customer regarding changes to their loan company. I love the car I got, but I will not be returning to this dealership.