1. We called in advance to check for disabled acce...

1. We called in advance to check for disabled access. We looked on their website. Asked on the day, staff present about access before purchase tickets. We felt misled. Despite assurances this was not accessible for someone in an electric wheelchair or mobility scooter.

2. We were told to arrive early which we did. Made no difference a rush of customers down the ramps with my relative in a mobility scooter being pushed around by the crowds. We told a member of staff that this was becoming stressful and anxious about safety. This was received with anger and a member of staff ranting that it was basically our fault.

3. The screens said stay seated for our journey.. so we did.. only to see others lines up going down the ramps. So we went forward and were not at the front ... we went down narrow ramps difficult for a mobility scooter to maneuver with crowds.

4. No advice or guidance about being on the boat. Wet ramps with raised areas . No advice where to position ourselves on the boat to be safe from pushing crowds despite keeping asking staff on the boat advice.

5. Given we had difficulties being pushed around by crowds getting on the boat... we asked for help getting off.... we were assured this would happen.. and of course it did not. We found ourselves again in the midst of a rush of people trying to get off the boat, the wheelchair being knocked and my relative pushed ... going up the ramps to the elevator was awful with the scooter.

A tale of woe. Lessons learned. This is our experience of having an electric wheelchair with staff who showed no interest once we had paid. We did our homework. We read. We called. We advocated. We had an awful experience.