In our one year period of living in one of this co...

In our one year period of living in one of this companies apartments, we had multiple packages stolen from our front door, a vehicle stolen from our secure garage, had our brand new water heater go out right before we left for a 10 day vacation, notified the company before we left and when we came back they still didn t fix it for another 10 days. The management staff is absolutely awful and not once took us seriously. Tried to overcharge us for things under the actual assumption that we were naive college students and wouldn t put up a fight when we were in fact not. Every complaint that was put in about neighbors above us being so loud it sounded like they were destroying the building and smoking that filtering into our apartments was completely ignored. On top of all of that, when we reached out about resigning, the company claimed we selected no on the email that was sent and therefore our rent would be going up by $400 more a month ($200/person). The so called email they sent was a lie because not only do we both frequently use email for work and wouldn t have missed it, but when it came time to move out and we had questions and called they again referenced sending some apparent email. Since this was one of many times they talked about emailing residents about building communications we asked the to verify what our emails were. They never had them entered and still blamed us for missing the communication. The only random notifications we got were emails about them showing our apartment, usually with almost less than 24 hours notice to random strangers when neither of us were in town. These emails were conveniently sent on the minute of 24 hours notice to the one email we used to set up our original showing and when we asked for more of a heads up so we could predict if we would be in town to at least clean, they claimed 24 hours was the most they could do, which is bs because when we scheduled our showing it was done a week out.

When moving out, we ensured the entire building was spotless, even had one of our family s cleaning companies come in to avoid charges on our deposit. Well, we just got our deposit back and guess what, they charged us an excessive amount for a cleaning fee on an already spotless apartment (especially speaking to the fact that we both traveled and were never there, therefore weren t there to be at risk for damaging things) AND charged us to replace all of the lightbulbs in the apartment. Being that lightbulbs are normal wear and tear, not included in the lease as something expected to replace, and they had to charge us for a BS cleaning fee just to get money, I would never ever recommend this leasing company. They will literally nickel and dime you for anything and everything all the while only providing basic amenities that don t warrant the cost of living there.

Update: Watts Group hired a consulting company (Karen at Crescendo Leadership Development) to discuss why this review was left and what they could do to fix it/get me to take the review down. I think it s worth mentioning that the consultant they hired not once got back to us after everything requested was sent regarding proof of a damage free and professionally cleaned apartment. After 3 attempts to reach out it s pretty clear that they have no regard in ever making things right/the company they hired also didn t care.