Jaime Roszak

Review of Railey Realty and Deep Creek L...

We rented R&R cabin for a long weekend this previo...

We rented R&R cabin for a long weekend this previous weekend. The house was very nice, well decorated, updated furnishings and decor... the beds were pretty uncomfortable, but overall the owner has a great home. The cleanliness was definitely lacking. There was a lot of dust on the floors and under furniture. A deck of cards and a beer pong cup was under the tv stand in the living room. We Lysoled everything and bleach cleaned the kitchen, doubting the "deep clean" by their service for COVID. 2 AC units were advertised, but we couldn't find anything upon check in and there were no vents for an hvac so we were a little puzzled. It was very cool last weekend so we didn't put much more effort into it. Come to find out, portable units were found in 2 bedroom closets but no instructions on how to use it and after a few failed attempts we put it back. A manual or guide to amenities would be a nice benefit to renters. Our trash was full upon check in. I did have to call customer service twice to have someone come out. After the first call, the representative didn't send anyone. We had a toilet stopped up and couldn't find any plungers after a search through the house. The same gentleman who came for the trash helped us. After searching his maintenance truck for a plunger, he came down from the bathroom and said oh there was a plunger under the sink. Again, a guide to let you know that or when we called customer service, even a suggestion of where to look would have been helpful. Not wildly impressed with Railey, but not near as bad experiences as other reviewers here. In renting beach homes at other locations for years, not being able to provide a review in the listing is misleading. Especially now reading the Google reviews, a lot of things could be eliminated for renter issues if folks could read this before renting their home on Raileys site. A marketing decision I'm sure, that's a little misleading. For example, there was a rooster at one of the homes next door and it was the LOUDEST rooster on earth! Definitely impaired our stay and had we known prior to, might have chosen a different home. We loved the area and had a good time, but likely wouldn't used Railey again and just had a subpar experience with them.