We traded in two Jeep s in great condition because...

We traded in two Jeep s in great condition because we wanted to upgrade to a suburban due to being travel nurses. We had an amazing experience with sales man Seth. He was amazing, however I don t recommend buying a nicer/luxury SUV from them. We have had nothing but negative experience with their service department. We were hoping that buying a $40,000 SUV would come with quality support. I will provide examples. We religiously get our oil changed before even the mileage recommends. Each time we have shown up early (right before they open), and you still have to wait hours. The first time they forgot that we were waiting in the waiting area, it took over 2 hrs. We paid extra when we purchased the vehicle for protection coat and tire plan. We had a nail in the wall of our front tire (we live on a dirt road/farm). We came in due to it being a slow leak. It took 5hrs for them to look at it. They didn t have the tire in stock, so they requested for us to come back in a couple of days when it would be in stock. They wanted to give us back the car with a leaking tire and hope it made it 2-3 days until the other tire came in. We thought for them and requested the full size spare be switched out till the tire was in stock. We waited longer so they could switch the tire out so we could safely drive till the tire came in. We brought the car back when the tire was in stock, and we waited for over 2 hrs again to change a tire. By this time we purchased a second vehicle. The next oil change we dropped the suburban off and then just requested they call us. Near the end of the day, I called to check on the vehicle since nobody called me. They apologized for forgetting to call us. Today we got another nail in our tire. We called and requested if we could drop the vehicle off before they closed to get it fixed tomorrow since the tire is hissing (the nail is in the tread, so easy patch, no new tire needed). The person said we close at 6. I asked if we got it to them could they park it inside due to the storm and we work a 13 he shift tomorrow. They verbalized the car will be outside and only inside to get fixed. We called Kansas Land Tire in Andover, they said sure bring it in we will park it in our garage and fix it for you first thing in the AM for $27. We paid like $400-500 for this tire package when we bought this $40,000 SUV. It s kinda sad, great sales department through Seth (still text him about cars on the lot), however if you want luxury service from a luxury car dealership this is not the option. Very disappointed. My family has been buying cars since Sean was manager on the east side, and my parents and brother don t buy cars from Davis Moore anymore due to issues they have had. I would pleasantly express further concerns.