Kerry Burch

Review of Lexington Law Firm

Lexington once provided a good service at a fair p...

Lexington once provided a good service at a fair price. Unfortunately this is no longer the case. By way of disclosure, I'm a former employee who worked there for about 8 years. I once was a strong believer in Lexington but this can no longer be the case.
They have increased prices and are giving clients less for more money. They have cut service hours and staff so much that a Lexington manager told me that they have between 2 and 3 thousand abandoned calls per day. That is, people waiting on hold who hang up before they get to talk to someone. Call in wait times are usually well over 30 minutes.
Employees are under such pressure to keep customers that they don't tell people everything they should and may deliberately mislead people for fear they will cancel. The employees are supposed to "save " 75 percent or more of clients who might cancel.
Now they are forcing employees to save clients to much more expensive service levels than the client needs.
Once ethical this company no longer cares about anything but the bottom line.
Save a ton of money buy learning online how to do credit repair yourself. Lexington doesn't do anything for you you can't do for yourself.