Allen Rubin

Review of Real equity management

We rented what was suppose to be a luxury unit at ...

We rented what was suppose to be a luxury unit at $900 per month.
My daughter and her roommates moved in last week
The unit had not been cleaned since the last tenants moved out.
There were footprints on the doors, gum
Stuck on the floor, the floors were dirty, the glass stove top was broken, there was rancid water sitting in the dishwasher, the carpets are so dirty they are black in spots, the walls need painting, there is broken glass and rusty nails on the balcony, there were dirty cups and garbage sitting in the kitchen, the air conditioner leaked water and these are just some of the issues. When I called I was told the unit had been cleaned.. I was told we had to hire a cleaning service and they would give up $$300.00 and a voucher for carpet cleaning. The next day she changed the offer to either $300 and no carpet cleaning or $200 dollars and the voucher which meant we had to send$100 or more to get it cleaned.i asked why they were putting there responsibility for getting it cleaned on us and expecting us to pay for it. Got no answer. After a lot of back and forth with the girl who refused to let me speak with anyone else I called the ABC TV station in Columbia and spoke to the Unit that checks out consumer issues. After hearing that the next day she sent a message saying they pulled a cleaning crew off a different job and were sending them to us.
The crew consisted of 2 women in there 70 s one with a broken arm. They mopped the floor and left. After taking to the girl again she said she has bent over backwards for us and will not deal with me any more and gave me their attorneys number who I will be calling in the morning.
Another father called and was hung up on, the other has left several messages which have not been returned.
I have never dealt with a company with such customer service.
It is not a safe place for our children.
We asked for nothing more than we told we were getting and paid for.