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Brian Hafner

4 years ago

I want to start by saying this company's customer ...

I want to start by saying this company's customer service is AMAZING from the first phone call to Chester inquiring about there Hydro Jetting products his demeanor puts you at ease you can tell he is just an honest person and won't just tell you anything you want to hear to sell you there product.
Once I choose the Jetter I wanted they helped with the financing by referring me to Western Equipment finance which was made the process very simple.
Upon Getting to Utah and checking into the hotel they booked for me I good a good nights sleep and was greeted in the morning by Moe, Chester and crew in vans to take use to the factory where we had breakfast and got a tour of there facility, got training on the equipment and then spent the rest of the day learning about the products and marketing and meeting the rest of there crew and at the end of the day we loaded up our new Jetter and headed to a steak dinner at Jim's with the crew and other contractor who had purchased different Jetter configurations like enclosed trailers, truck mounted units and the trailer Jetter I purchased which they made sure it was hooked up to my rig properly and all the lights worked to make sure my trip back to California was safe.
Since getting back home and using here Hot Jet-2 its a really nice unit and even after they have been there for me to answer any question I have had and followed through with everything and some that they promised me.
I don't write reviews very often unless I feel a company is superior and I feel this way about Prime Line Industries and all of there staff , I felt like I was leaving my family when I left. I can't recommend them enough Great company, Great people!! I look forward to purchasing more equiptment from them soon, Thanks to everyone at Prime Line.

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