Laura N.

Review of Swim Club Management Group of ...

We have used this pool management company for the ...

We have used this pool management company for the last 3 years at our neighborhood pool. They have been just awful. We wanted to leave them after the original contract but they have an "auto renew" policy in their contract if you don't cancel within a 20 day period via certified mail in the fall.

This year they: did not test our chemicals daily by a CPO as required by Wake County, did not staff our facility as outlined in the contract, did not have the pool open on time (2nd year in a row), and more. Our water turned green the year since it was without chemicals.

After being the point person on our board to deal with them this summer, I believe that they are simply over extended in the Raleigh area. The first two people who I met with pre-season to address issues with were either fired or resigned within about a month of the season starting. A new crew was brought in from out of town to get it back in order. Unfortunately they too failed to be able to provide anything reliable.

Our guards, their employees, didn't know who was running the show.

I would never use SCMG again. Attached is a picture of our facility on 14 August 2019 during our season. You can see the water has turned green with algae.