Positives- Karen in booking was phenomenal. Helpin...

Positives- Karen in booking was phenomenal. Helping me book 5 different packages and she efficiently took care of everything with grace and aplomb. The treatments were lovely and everyone enjoyed their choices. I had Ari who introduced me to shiatsu massage and was well trained, calming and perfectly communicative. The negatives- the spa is over crowded. We were there on a Monday and it still seemed body to body, with not enough space in common soaking spots like the foot soak. The locker rooms are WAY under sized! You're just on top of one another. It is the opposite of a soothing intro to your services. There are no facial cleansing products available, the robe ties are not attached, constantly go missing or drop and you have to return your robe and shiatsu clothes to the front desk- no robe drop in the locker room. Their system of getting from soak to treatment feels a quite like a cattle call. The relaxation room is small, bare bones and too exposed or close to/mixed in to the entry fray. The prices are fair for the lovely services but high for the rest of the experience. Considering the number of resort spas in Santa Fe, Ten Thousand Waves has some improvements to make. Be prepared to adjust your expectations or accept a lesser all around experience, though again, the treatments and therapists are well trained and great. The restaurant was so+so. Decent food and we had a nice waiter. But we arrived with a reservation and they treated us like walk ins. There were tons of empty tables and we had to wait quite a while to be seated. It didn't match Karen's amazing booking experience for the reservation. All in all, I understand why the experience is sought after- Japanese theme, treatment rooms are lovely and amongst nature with good treatments. But Ten Thousand Waves needs to improve the ratio of bodies to facilities and make the experience fit its theme and spa setting. As a prior spa professional and just a customer, I was disappointed with much of the experience and think there is plenty of room for improvement.