Tony D.

Review of Lake Norman Chrysler Jeep Dodg...

I have had an ongoing problem with my key fob's fo...

I have had an ongoing problem with my key fob's for my 2010 Ram 1500 and more or less learned to live with it. More recently, the problem got worse and was further complicated by a sensor and module associated with the alarm system, causing additional problems to an otherwise satisfying ownership experience with my first truck. In working with Drew and Robin, the service coordinator and manager, they were proactive enough to coordinate my visit to the dealer when the MOPAR rep was in town to take advantage of the latest diagnostic software that Lake Norman Chrysler Dodge Ram has added to its service department. Not only did they easily identify the problem, but extended a good will opportunity to me and treated the situation as an extended warranty scenario for a loyal customer. I go there for all of my service, including oil changes, and it was very gratifying to have the real folks representing the dealership treat me like I mattered, and I was worth every effort to make my ownership experience with a Ram truck rock solid long after the sale. It takes strong ownership for key employees to be able to operate with that level of commitment to the customer. Thanks to Drew and his manager Robin both for listening to, considering and ultimately satisfying my concerns like my business really mattered. As the son of a mechanic who finally retired after 50 years of sacrificial service to his customers, I have no hesitation saying that's "old school" commitment to a customer, and I say, "Bravo", and "thank you"!