Lisa Rasper

Review of Opinions, Ltd.

SNOTTY company. I committed to a partipating paid ...

SNOTTY company. I committed to a partipating paid event after going through a phone survey. I got an attitude rightfully so after they called me 4 TIMES in one morning because I didn't answer the first time they called. I tried explaining to 2 separate ladies that because I had already gone through the phone survey & committed to the event that was going to happen in a week, & had a follow-up email CONFIRMING so, that I didn't think it was necessary (nor did I realize it was) that I had to still call & confirm ahead of time like you would a doctor's lunch. They blew up my voice mail inbox on a bad day while my job was already presuring me. I was stressed to my max & snapped at them, asking them why they felt it was necessary to leave me 4 phone calls in a row when I thought I had already committed to the paid event.

I never got any understanding or any apologies from them for calling that many times (leaving a voicemail each time which was actually why it bothered me.) They basically just said that is their procedure to have to speak to yoy again that they get a lot of flaky people. Ok no problem. I tried explaining that I completely understand & empathize with a lot of things that they probably encounter with people not showing up & how it may reflect on them poorly but I did not appreciate them blowing up my voicemail box when I said I would be there-I would be there. I also explained everything that was going on in my life (moms cancer new job etc) that I did not mean to be short with them but that their additional phone calls were causing a lot of problems because my job is very demanding & I just didn't have the time & focus to deal with them AT THE MOMENT. Instead of them understanding that I was just going through a lot in my life & DIDNT FORESEE MY STRESSED CRAZY WEEK they completely took it the opposite way & decided to try & persuade me to NOT GO at that point, saying that I must not be in a good place right now to commit myself to an event. I wouldn't have committed to it in the first place if I would have thought any of this would have happened.

I got really mad at that and said look you know you're not even understanding what I'm trying to tell you I was just explaining that there was a reason why I wasn't answering my phone and that you can call once or call twice but it is not necessary to call that many times for somebody to call and confirm. At that point the lady was persuading me not to go and it really ticked me off so I was on the fence at that point. This was two days before.

End result was I didn't have the opportunity to go anyway because my job makes me drive all over northeastern Ohio so by the time it came time to go I was too far away. I then got a follow-up phone call telling me that I was no longer allowed to take part in their events because I was considered a no-show and 30 other people did and I told her straight out that the reason why I didn't go was because my job didn't allow me today and because I did not appreciate the way that I was treated the lady still treated me like the problem causing THEM trouble. Beyond rude!! They have no understanding and they don't care to hear about anything that you have to say as long as you just follow the procedures that's all they care about. I am mad that I got treated like a bad seed that would have flaked on them anyway and the reason why I'm writing this review is because the way that I got treated they are not professional whatsoever and they treated me like I'm the one that is completely unprofessional. I'm sorry but I've been in customer service for 15 years but if you have a mother that has cancer whom you've been caretaking, uou have a new job that you're trying to do & you're having a lot of problems with keeping up with everything that they are asking you to do & becoming sick, you're going to wind up snapping at someone. I follow up normally it's being professional! They wound up causing unnecessary drama & stress over something that was supposed to help me but didn't. Do not deal with these idiots it's just not worth the hassle.