I am a tenant and have had multiple terrible exper...

I am a tenant and have had multiple terrible experiences with Independent property management.
The worst is being accused of being in arrears more than 3 times. I ve had to go in and go through my statements and ledger to show them I am up to date. Once I think the problem is sorted and everyone has agreed we are on track, they come back and say I m behind again. What has changed from the last time we went through it?
Their direct debt system took out 3 fortnightly payments in 1 week (over 3,000) and I got charged overdraft fees- I had to block them from taking money out with the bank. I didn t receive an apology or compensation.

Then their new sorted app which is a third party who handle rent payments. I ve had payments missed because it wasn t in their schedule. The property manager then called me to ask why the payment wasn t made and disregarded the fact that it s their product s fault and demands for the payment. No apology or understanding on my behalf was given. Totally rude customer service by senior property managers.

It s bad that they don t own up to their issues/mistakes and makes tenant s look bad in front of owners to make themselves look competent. I will be contacting the owner and filling them in.