Natalia Couto Francisco

Review of Jerry's Home Store London TCR

I never gave a bad review! But Habitat on-line wel...

I never gave a bad review! But Habitat on-line well deserves it!

If I could I would NOT give one star!

I bought my product (plate sets) on-line. I was told it would take 2-3 days to get my order delivered..after 6 days my order hadn't arrived. Called customer services as I was expecting visitors in some days time and absolutely needed these plates!! I was told the order went to the wrong place but would be with me on time for when I needed it.



I asked to return and get a refund after such a poor service. I was home on expected time of collection. No one knocked my door and I received an email saying collection failed because no one was home?! (NO note was left on my doorstep either!) I called habitat saying that they were not at my place! I asked if they could contact the driver and I was told they could not contact the driver?! Drivers have no phone number?!

This is the worse service I have ever came across with.. it is very disappointing, especially when you pay the extra money for the quality!