Great time! Great experience. Clearly they have t...

Great time! Great experience. Clearly they have this down to a science! From the timing of elevator doors to cattle choral ing customers to and from the boat they are doing well.
FIX YOUR COMPUTER TICKET BOOTHS! That is the only reason why it s not 5 stars. The computers are old and junky. Luckily a friend ordered online via their phone! In front of the broken computers. As for staff, wow they had a lot directing traffic! I think there is good reason due to the ignorance of many tourists with the traffic movement logistics. If there was one thing I would love you to work on is patrolling the pushy customers that butt-the-line.
Gold tip
Our research found that waiting for the next boat put us in the front of the line. The waiting was worth the front of the boat experience. Make sure you get there early and have men book-end your group to hold your spot as I find travellers do not respect personal space at the front of the boat. Kids need to be put in the middle as many later passengers try to elbow you out of your space. Perhaps the company could limit the spots at the front to prevent the crowding.