Every time I go to renew my dog's tag, I have to g...

Every time I go to renew my dog's tag, I have to go rounds with these folks on whether or not she spayed, despite having previously gotten her tag at the altered. My fee has been returned twice (couldn't go to facility due to covid shutdown). I have since provided PROOF my dog is in fact spayed. Now I can't get the tag because her shots aren't updated. Once they are, I'm hoping someone in this office will finally correctly annotate her records and I can get her tag without further issue!