Clearly indicated that it had to arrive between 10...

Clearly indicated that it had to arrive between 10 a.m. and 1 p.m., courier arrives at my door exactly at 4 p.m. I tried to contact customer service 3 times, the first two times I waited 25 minutes on the line and the third time I tried to stay on the line for exactly 1.5 hours but every 5 minutes my waiting time was extended by 5 minutes. Still sent an email to get a story, no answer after 3 days.