Dominik Cornwall

Review of Scenic UK

Scenic Eclipse: terrible customer service, not lux...

Scenic Eclipse: terrible customer service, not luxury, not bespoke, not refined. Contacting the phone number on their homepage I had to listen to 12.5 minutes to horrendous sales recording. It was all over the top bla-bla. People are forced to listen to this rubbish. Would any of their company directors listen to that? Speaking to two of their phone agents their voices and attitude was not motivated. I didn't like the tune in their voices at all. On their web page they do not state cleary the dates for the cruises on the Eclipse. One has to go into every single cruise to see and find the dates. It is all over the place. This may work for river cruises that go up and down a river but not with world cruises. I was offered a broucher by post. By the end of the week the broucher has still NOT arrived. I do not want to hear any explanations and excuses. It is very easy: Short sample letter together with the broucher in an envelope and a stamp on it. It would leave an immediate positive impression with a future guest to receive things promptly. But this seems impossible because they only care for themselves and their processes. The very first impression on the very basics is very bad. WHY and HOW can I travel with this kind of company? I learned in life when the first point of contact is not up to standart do not go any further. This red line will go through the entire thing. I will spend my money with HapagLloyds Europa2 or Encore Seabourne.