Mindy Dees

Review of MyLoanCare

If there were an option for ZERO stars, I'd use it...

If there were an option for ZERO stars, I'd use it. My loan was sold to this ridiculous "company" who can't do the only thing they are supposed to do - apply my payments to my account. They cash my checks, applied my payment to the wrong loan number, and after NINE phone calls, I'm still waiting more than 45 days later to get it corrected. Every person I talk to there is completely useless and they continually LIE to me saying the issue will be corrected "in the next 5 days". This has been going on for almost 2 months now, so now I get to pay my attorney to write a letter to get it corrected. I'll be pursuing legal action against this awful company!