Daniel Emerson

Review of GTR (Govia Thameslink Railway)

I have been using Thameslink for nearly 30 years. ...

I have been using Thameslink for nearly 30 years. Or trying to, at least. After a brief attempt at adequacy in the first half of 2019, they have reverted to type.
Complacent incompetence in operations and communication is firmly back in its familiar place, and the misery of the passengers is made worse by the knowledge that when this latest bunch of chauffeur-driven shysters trouser their golden handshake, the next franchise to mismanage the service will be just as useless, just as amoral and walk away just as rich.