I recently booked a trip through this company, and...

I recently booked a trip through this company, and while the overall experience was satisfactory, there were a few areas that fell short of my expectations. The website was user-friendly and provided a good range of destinations and itineraries to choose from. However, the communication with the customer service team was a bit slow, and I had to follow up multiple times to get the information I needed. The trip itself was enjoyable, but I felt that some of the activities and accommodations did not fully live up to the descriptions provided on the website. Overall, I had an average experience with them. I would recommend them to others with the caveat to be prepared for some potential communication delays and discrepancies between the website descriptions and the actual experience.