Justin Richard

Review of Norwell VNA and Hospice

We had NVNA for several weeks come into our home t...

We had NVNA for several weeks come into our home to care for our father. We had good and bad experiences. Ultimately if we had to do it again we would go elsewhere. It was clear on several occasions that the visiting nurse was not trained on the procedure she was sent to carry out. This resulted in an unnecessary emergency trip to the ER in the back of an ambulance. NVNA later apologized for the error in carrying out the procedure. Which we were all dumbfounded by. We trusted them and they let us down! If that wasn t enough after my father died they were incredibly rude and aggressive in trying to collect the ipad in which we would register his vitals every day. If there were any time to show bedside manner and sensitivity it was in those first few raw days of shock and grief.