Jason Hollenbeck

Review of KISS Theater

Although the theatre itself appeared fine, I have ...

Although the theatre itself appeared fine, I have great issue with their refund policies. My daughter had to drop out after two weeks due to personal reasons; however the theatre company kept our full $250 payment. Not even a partial refund or credit for future performances. I understand that is their policy, but a tiered approach (e.g. lose $50 after two weeks, $100 after three, etc.) would be better as people have issues in their life that cannot be helped. I can honestly say that keeping my full $250 with nothing to show in return has put me off from ever trying this group again. Sorry, but you really need to rethink your financial practices.