Willow Lennard

Review of GTR (Govia Thameslink Railway)

Now Thameslink have no guards on board, it makes i...

Now Thameslink have no guards on board, it makes it impossible for me to get on a train. I have to book wheelchair ramp assistance through Southern but the trains operating are Thameslink. Due to Thameslink not having guards on board my wheelchair assistance has been ignored for consecutive times, leaving me stranded & without transport. They offer further assistance I.e. taxi services but then the taxis get cancelled!!!!!
Southern never let me down, Thameslink is downright discriminatory not having an available disability services on every single train, period.