Angie Tofil

Review of Railey Realty and Deep Creek L...

We stayed at a home on Lakeshore Drive called Lif...

We stayed at a home on Lakeshore Drive called Life is Good . The home was absolutely beautiful..great amenities and beautifully designed and decorated..BUT it was NOT cleaned very well. We stayed in mid June when Railey was promising deep cleaning due to the COVID-19 pandemic. We were on the fence about going anywhere with everything going on, but the thought of being in a house, having privacy, not having to worry about public interaction, and their assurances of deep cleaning we decided to go. I m very sad to say the cleaning was sub par. There were cobwebs and spiderwebs EVERYWHERE. Yea, I know it s a lake house in the forest basically, but if they deep cleaned like they promised, I shouldn t have been able to find a spec of dust anywhere. The floors were absolutely filthy as well. After showering every day we had to scrub our feet before bed because they were black from the floors. I also found a used wash rag in the drawer of one of the upstairs bathrooms. I highly doubt we ll be booking through Railey again unless they can get it together and put in better effort. To the homeowner- I m so sorry your in this position. I hate to leave a bad review and potentially deter future renters, but if it was me, I would 100% want to know these things before going. I hope Railey can make it right for you.