Dave LeRoux

Review of AutoNation Dodge, Katy, Texas

I stopped by this morning to get a wheel alignment...

I stopped by this morning to get a wheel alignment for my pickup truck. I was told it was about 2hrs. I told him I would wait. For the past 18 months, my wife has been waiting for the release of the Grand Cherokee Trackhawk. She currently has the 2014 Jeep Grand Cherokee SRT, and wants to trade it in on the 700hp Trackhawk. So while I was waiting I went to speak to a salesmen about the release date of that vehicle. He was very excited to take down my information and said he would call me next month, so we could order it. When chatting with him, I explained that the reason I am trying out this dealership, is because two other Dodge dealers in town have TERRIBLE service departments, and I refuse to buy a $80,000.00 vehicle from a company, that gives Terrible service. My truck is done in the two hours, I pay, get in and drive off the lot. OF COURSE.... the alignment is not perfect, but its close... however; my steering wheel is off by 15 - 20 degrees. Mechanic 101....when doing an alignment, first make sure to put the steering wheel in the level (straight) position. I have too many errands, etc to go back, but I call my service tech and tell him. "Oh, I am so sorry sir. Come back and we will fix it." Easy answer, because it is just my time that is being wasted, not the dealership's.... I tell him, my wife's SRT is in the shop right now too. It had some warranty repair. It will be ready for me to pickup on Monday. When I come, how about you have your alignment guy stop everything he is doing and finish the job he started on Saturday... NO I won't wait, or I can just buy that $80,000 car somewhere else. So tired of the "I don't give a darn, attitude". We will see on Monday if they keep their promise, if not, they will lose a sale.