Very badly, we took the car to repair for 12 days,...

Very badly, we took the car to repair for 12 days, but when he came to claim the claim for just 7 days, he said that the approval of the claim must be on the wage. And will approve the claim, only to repair We are corrupt. Than to repair, wait almost 2 months. We don't care. Which insurance will be the recipient of the spare parts approval But when we parked at the garage for 12 days, why not actually pay? Why must follow wages Both we are right Is the victim Insurance can only be