The customer service here was so disappointing and...

The customer service here was so disappointing and the room was not worth the price we paid ($261 per night). We arrived on a cold night with a lot of luggage and the receptionist didn't even bother to tell us that out room was in another building with no elevator. When we were trying to exit a building in the wrong direction with all of our luggage she just stood there watching us and said nothing. One member of our party injured their back trying to carry their suitcase up the stairs because the staircase did not have adequate lighting. When we mentioned this at checkout, another receptionist did not even apologize or acknowledge what happened, just told us our balance was paid and dismissed us. There are options outside of the park that would have been much more comfortable and just as convenient as far as access to the canyon. Don't waste your money here.