T

Thomas Andre

3 years ago

This not a 5-star hotel. 5-star means quality of e...

This not a 5-star hotel. 5-star means quality of every element and an outstanding service.
Only one receptionist which means that it may take a long time to check-in as the receptionist takes guests to each room.
There were no towels in our room. If this is a 5-star how hard is it to check 22 rooms every day?
No tea/coffee facilities
Cheap toilet paper
Not a practical design: square toilet seat, splashing taps, small tv, no sound system, fiddly tv, step in the bathroom a tripping hazard, no tissues, no iron board, long wait for someone to bring it to the room, front doors locked at night and you have to call for someone to open it!
A member of staff was cleaning leaves outside our window in the morning.
Questionable colour schemes but then again design is a matter of taste.
Poor and inadequate lighting.
Extractor fans not working in the toilet and the bathroom.
No mirror in the room, only in the bathroom.
Bathroom lighting poor so it s difficult to apply make up with no over the mirror light.
On a positive note, a very good quality bed and bedding.
Pleasant staff.

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