Previously I rated RLC with 5 stars. I have reduce...

Previously I rated RLC with 5 stars. I have reduced that now because in recent times emails have not been answered at all, or answered with information not asked for. Some of the people answering are fantastic

But there is stops. complaints are ignored. The service is nothing like it was when I wrote the previous top review.

my previous post below : I found the Rotorua Council exemplary in all my dealings with them. The staff answering calls are helpful and polite, and various departments (with the exception of the people who handle the rubbish collection queries) have been top class. Good on you RL council.