I recently used a home care service for my elderly...

I recently used a home care service for my elderly grandmother and chose Dimensions Home Care. Overall, my experience was average. The website was easy to navigate and provided information about their services and team. However, I found the communication with the company to be lacking. It took several attempts to get in touch with them and there were delays in getting responses to my inquiries. Once we started with the service, the caregivers were pleasant and capable, but there were some instances where they seemed inexperienced and unsure of how to handle certain situations. The billing process was straightforward, and the rates were reasonable compared to other companies. In conclusion, while Dimensions Home Care provided the necessary services for my grandmother, their communication and caregiver training could be improved to enhance the overall experience.