PenServ has zero competence when it comes to fines...

PenServ has zero competence when it comes to finessing all parts of retirement plan management. I have been trying to transfer MY retirement funds from my previous employers plan (where PenServ was the TPA) to my new retirement plan, and they have dropped the ball over and over again. Regardless of my "status" as an active customer or not - this is completely unacceptable.