James Nelson

Review of Stohlman Volkswagen/Subaru/Mit...

This was my first time ever buying a car and becau...

This was my first time ever buying a car and because of this had some pre-conceived fears and reservations about interacting with dealerships. My experience at Stohlman debunked every fear/reservation I had very quickly, due primarily to my experience working with Tom Ryan, Trent Norris and Sam Kasraie. I had a great time working with these folks and would strongly recommend this dealership to anybody purchasing a vehicle. In short, I was very impressed with every aspect of the car buying process.

Tom Ryan was the sales person I worked with, and he left me feeling very confident in my decision to move forward with the 2016 Passat R-Line. During the sales process, I experienced virtually zero pressure from Tom; I feel that I was treated with significant respect during each of my four visits and could not have asked for a more painless car-buying experience. Additionally, communications from Tom were well-timed and non-intrusive. After my first interaction with Tom, it was clear to me that he would be a trusted adviser throughout the entire process.

When it came to sourcing the car I wanted, Trent was exceptional in this regard. Because I had very specific demands for the color, packages and timing of receiving the car, I was worried about receiving the correct vehicle. Trent went above and beyond to get me the car I wanted, and in the end was able to source the vehicle from North Carolina. The dealership was able to turn around this request very quickly, which I was impressed with given the requirements I had listed for the vehicle.

My experience with the Finance team at Stohlman was perfectly consistent with the high degree of moral fiber and respect demonstrated by the other lines of business at the dealership. Reflecting on my interactions with Sam, he created a very comfortable and honest atmosphere for a traditionally challenging element of the sales process. Sam was not only patient and respectful of my financial concerns , but he took significant measures to ensure I knew exactly what I was purchasing. He was diligent in addressing all financial aspects, from the extended warranty to the monthly payment amount.

I would strongly recommend Stohlman Volkswagen to anybody who is purchasing a vehicle.