My dogs, who stayed at Bunny Lodge three weeks ago...

My dogs, who stayed at Bunny Lodge three weeks ago, were not greeted, spoken to or patted on arrival, even though these people knew it was their first time ever in a boarding facility. On pick up, same thing; it took an age to bring them to the office, once again there was no interaction with the dogs, just a growling for me for being late (I wasn't - they had changed their hours but I was well inside the time detailed on their email to me and the times then advertised on their website. These hours are still being advertised as at 6th Sept 2016). I was charged an extra day for the two dogs, even tho I was not late. They later said they would refund it but two weeks later they haven't. My last three emails have not been answered. I was also told my tardiness would 'go on my record'. No need, as I won't be back and will definitely advise others not to go there. The wonderful website and previous good reviews are obviously pertinent to the previous owners; unfortunately Bunny Lodge does not live up to that now.
(Would not even award one star, but had to click on a star to be able to post...)
22nd Sept: Have now received my refund, with the delay apparently due to technical issues with email communication, so am happy with that outcome. However the main issue was never the money, and despite repeated requests, I will not be removing the review of my experience at Bunny Lodge.