Ben Krueger

Review of One Boulder Health

The gym is just fine, however they don't respect t...

The gym is just fine, however they don't respect their customers.

I was charged an extra month's membership dues after giving 5 days cancellation notice in person at their downtown location and was assured by their staff that my card wouldn't be charged for the next month.

However, they charged my card anyways and emailed me later citing a 30 day written notice cancellation policy which is valid, yet a generally poor and disrespectful business policy. (not to mention the false assurance from their staff)

While I would have come back to the gym in the future, and even referred future business their way, their approach to handling this issue shows me they don't respect their members as people and only focus on squeezing out every dollar from each member while they can.

My hope in leaving this review is to encourage ONE Boulder Fitness to update their policies to view customers less as an opportunity to squeeze out every cent possible, and more as respected, intelligent individuals.