Martin Pewsey

Review of Bristol Energy

Used to be great but have really gone downhill sin...

Used to be great but have really gone downhill since being taken over by "Together".

I ended up leaving after trying to get a refund of the overpaid amount at the end of my plan - I'd emailed them (as they weren't answering their phones) requesting this and got a response 3 weeks later telling me that they could only refund within 2 weeks of a bill being produced - My initial email was sent a few days after the bill!

I then had to send new meter readings and wait even longer for a new bill. When I eventually received that I was then told that I had to leave a month's credit in my account for some unfathomable reason.

I transferred to my new supplier coming up to a month ago and there's still no sign of a final bill or refund - it looks like they're determined to hold on to my money for the full 6 weeks the regulator allows!