S London

Review of Sunny Bay Property

I don t like leaving bad reviews, but my experienc...

I don t like leaving bad reviews, but my experience with them was so awful, I feel I must. Make sure you take photos of EVERYTHING before you move in. They tried to take unnecessary amounts off our bond. For example, charge us for cutlery left in flat when the cutlery came with the flat. Not to mention, we did a deep clean and left our flat a lot better than when we moved in, and they had the audacity to say we didn t clean our flat correctly.

Whenever there was a plumbing issue or we needed something fixed, they were very unprofessional and hard to get into contact with. When we did, the staff were unobliging.

They were also always late with inspections and at one stage, one of the staff forgot to even bring the keys to the flat. When we were leaving and they were taking others on an inspection of our flat, there were occasions where we had to come back home to let the viewers in, as they had forgot to bring the keys.

All around, the staff weren t very accomodating and were highly unprofessional. Make sure you cover all your bases and don t let them charge you for unnecessary costs! Remember they only look after the landlord and don t have the tenants best interests in mind. I would never use them again. Even if it was my dream flat and the landlord was using this agency, I wouldn t even bother!