First off you can t beat a Toyota, the cars last f...

First off you can t beat a Toyota, the cars last forever. The problem in the dealership is it appears no one runs the place. I took my 2017 Toyota highlander to get my final oil change, and wheel rotation. Do you think wheel rotation means taking the wheels off and inspecting them and rotating them but apparently not. Tires were put back on and when I was ready to leave an hour later there was a nail sticking out of the front tire wall.

The service tech, nice guy was trying to sell me 30,000 mile tuneups that are way overpriced and not needed. $250 for a battery, I could get one at any parts store that s just as good for $100. While sitting in the lobby waiting other techs were also try to sell unneeded work and a battery nonetheless to two other customers. For 250.

When I pointed out the nail that I saw the tech told me well now that it has to go back into the shop why don t we just knock out those things I was talking to you about?

Also they wanted to sell me a tire for $300 when the same tire somewhere else was quoted for 150.

I had similar trust and lying issues with the salesman at this location when I first bought my car. He flat out lied about the final price, was caught lying and just said well it s only a couple bucks extra

This dealership is more like a college fraternity with no one in charge. Fortunately it s a Toyota like I said. From now on I get my work done somewhere else.

Don t believe me? Go there one day and just walk around the lobby and listen to them talk to their customers. Horrible service, really bad.

But its a Toyota that s the only good part.