Instead of incriminating the employees of Carsat, ...

Instead of incriminating the employees of Carsat, you only have to attack your deputies who each year vote to cut budgets and therefore the number of staff. In 10 years the staff of the social security system has dropped by 25%, so you did not come to complain about the processing times.
In addition the legislator makes only laws with a multitude of exceptions, therefore impossible to computerize the files.
Do not come to complain when you have just elected a president who wants to further reduce the workforce.