Do not sign up! If you want to cancel the service ...

Do not sign up! If you want to cancel the service later they will bill you for another month. Today I spoke to Lauren W. via chat and she was the reason for the 2 starts and for this review, she was rude and has no customer service skills. Everything was going well for an entire year but when I started a chat to cancel my wife's account She was very pushy and made it very clear that I still had to pay for another month (for service/work done) that is not being done anymore. I asked if she could make an adjustment and she refused. Well, I ended cancelling my wife's account and my account....all of this just for $11.00 that she refused to credit and/or waive. I was considering using them again but not after the way I was treated. I asked to speak to her manager and told me to call the 800 number. By Felicia!!!