My stay at the Ludlow was great. They were very ac...

My stay at the Ludlow was great. They were very accommodating during my stay. The rooms were remarkable, absolutely stunning views. The bathroom views were also impeccable. I have nothing bad to say about my stay. The issue came AFTER my stay. I was charged $164 for a cleaning fee which I was told would not occur and would be refunded to me. I called three different times. The first time, I was told the "billing agent" was not there so he couldn't answer my calls. The second time, I was told "I would likely be refunded." I spoke to the billing agent today and he told me "I was lucky they didn't charge me more because he would have." I understand there are cleaning fees that may occur. However, when I specifically ask if I can leave something in the room and they repeatedly tell me yes and that I wouldn't be charged just to find out I am charged later (without notification) is frustrating. And then for them to tell me "I'm lucky they didn't charge me more," is very frustrating. This is not 5 star on customer service.