About a week after the hospitalization of a family...

About a week after the hospitalization of a family member I still find myself trying to receive news regarding his health.Ward inaccessible with the excuse, because this is the contagion by covid, unobtainable doctors, no one answers the phone, let alone to try to intercom !!!! I spent three hours outside a door in the hope that someone would deign to inform us about the outcome of an operation and about my brother's health conditions, which I would like to point out, he is a seriously disabled person with the impossibility of communicating. Christian charity and love of neighbor !!!!!!! Maybe because we don't have a high-sounding name when we introduce ourselves? Or why we can't afford the suite? I leave every consideration to those who want to do it, but dignity and respect is everyone's right