We had booked a 5-night stay with transfer to cele...

We had booked a 5-night stay with transfer to celebrate our wedding anniversary in April 2020.
As the COVID situation was developing, we promptly emailed the resort to cancel with plenty of notice so they could managed it as well as possible.
Given the personal and financial impact COVID had on everyone, we were extremely disappointed by Iririki s response - or lack thereof.
Every other business we had dealt with was willing to share the burden, regardless of whether our booking was cancellable or not. Our proposal to forgo our right to rebook in exchange for a 50% refund was met by silence. We chased countless times and received excuses such as we didn t get your email, must be an IT glitch , let me check with management . We are yet to hear back.
This was meant to be a wonderful trip to celebrate a special occasion. Their extremely poor customer service and behaviour ruined it. It feels like all they care about is to take our hard earned money and not provide a service and hope that by staying quiet we will go away. Shame on them!