LJ CDY

Review of Railey Realty and Deep Creek L...

We rented a lovely home (KooKooKaChoo) at Deep Cre...

We rented a lovely home (KooKooKaChoo) at Deep Creek last week. Unfortunately, the description of the house didn t include information that accessing the lake would be impossible for our young children and dangerous for the adults. There was a three foot drop from the last stair/top of tock to the ground. I called Railey Vacations on Day 1, Stopped into the office on day three, and was in touch daily after that asking if anything could be done, or if we could borrow a lake front elsewhere that was available for us to use. With the July 4th weekend approaching, or course everything was booked. A dock guy arrived on Friday (The day before we were leaving) and said he couldn t do anything to try and lower the dock because of all the boat traffic.. We rented a private home to avoid crowds during Covid, so Railey s offer of free passes to a local indoor pool was out of the question for us, and of no value. They DID offer to credit me $300 after our stay for our issues with the dock . $300 does not come close to covering the lost value of our vacation at a lake we were unable to safely use except via boat. Shame on us for not asking why their was no picture of the dock entrance to the lake, and shame on Railey for not knowing their rental unit had a dock improperly installed, and then imagining that a $300 credit was sufficient.