dishonest: I won a bid for an armchair, paid the b...

dishonest: I won a bid for an armchair, paid the bill, traveled 90 km to pick it up on the scheduled day and it mysteriously "disappeared" from the place of removal ??? stolen or someone outbid ?? site response: sorry we will reimburse you, but nothing for the time and costs incurred for the trip, not very professional !!!!!