Venetia T

Review of Ealing GP Federation

The 3 stars are for the doctors and nurses in this...

The 3 stars are for the doctors and nurses in this practice whom I have found helpful and understanding.

On the other hand, my impession is that the administrative side needs a lot of improvement. I had been registered with them for about 5 years and I recently called in the morning to book an appointment. I was told that I had been removed from the registered patients in the surgery because of an undelivered letter to the address they had for me. I don't quite understand how the letter was not delivered, as I have not changed my address. On top of that, I do not think that an undelivered letter is a good reason to remove patients, especially taking into account the options available for communication these days (emails and phone calls are just 2 examples). I left a voicemail and asked for a call back to discuss the situation - I haven't heard back. I feel it is unfair for me a. to be left without a GP (with no warning) and b. to be asked to submit paperwork to be re-registered. I have concerns over data handling in this practice.