Gisselle Porta

Review of Westin Excelsior Rome

Location is good but hotel rooms are very dated an...

Location is good but hotel rooms are very dated and heavily used. Our first room was freezing cold and dark. Then the second room we tried was too hot but brighter. Both rooms showed a lot of sign of wear; dirty carpet, chipped old furniture, beds were not inviting. King size beds were just two separate mattresses pushed together. The majority of the staff were unpleasant and unhappy. The experience overall was poor and unwelcoming. It gave us a bad start to our trip but luckily we just stayed for one night. I m very surprised it s rated 5 stars.